Delivery & Returns

FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER £60 

Below we have outlined our terms and conditions regarding to payment, delivery and returns. 
 

Payment Information

Currently we only accept payment by Credit/Debit card and Paypal. All transactions carried out on this site are processed in real-time using PayPal or Stripes encryption. 

Postage & Packing Information

We ship via DHL courier, this can take 1-2 days. Tracking information can be supplied on request once the item(s) have shipped.

Postage and Packing on all orders over £60 is free worldwide. 

Postage and Packing on all UK orders under £60 is charged at a flat rate of £3.99.

Postage and Packing on all overseas orders under £60 is charged at a flat rate of £9.99.

Our Returns Policy

If you wish to cancel your order please e-mail info@tsptr.com within 2 hours of having placed the order, otherwise the order will have shipped and the company can't be responsible for the return postage.

Sale items can be returned for exchange but not refunded.

All of the products on this site are produced to the highest quality and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard.

However, if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 7 days (14 days for International orders), unworn, complete with all original tags, and in ORIGINAL RESALEABLE condition.
 
When returning goods please print off the receipt received upon purchase via e-mail and write on reverse your request for either a refund or exchange, if requesting an exchange please indicate what for.

When you return your goods you must ensure that they are well packaged so that they are not damaged in the post. Please also make sure that the item is sent via a tracked service/ insured as TSPTR cannot take responsibility for items lost in transit on returns.

Please address your returns to:

TSPTR Returns Dept
Depth Distribution Limited
Unit 3,
Burstow Lodge Business Centre,
Rookery Lane,
Horley,
Surrey,
RH6 9BD
United Kingdom

 
 
How To Contact Us
 
Should you have other questions or concerns about these privacy policies, please contact us at info@tsptr.com